Privacy Policy

Mule Creative is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

This Mule Creative website is a UK based website and takes reasonable care to comply with requirements of the UK GDPR (General Data Protection Regulation) with regard to the personal information you supply on this site. This site makes every effort to protect your information from unauthorised use.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Mule Creative may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that Mule Creative does provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Data collection

This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Mule Creative does not share, sell, trade or rent any personal information that we may receive to any other party. We will advise clients immediately of any data breach. Any sub processors we use, are regular suppliers to us and have updated their privacy policies to be in line with GDPR guidelines. We have a dedicated Data Protection Officer (DPO) and you can write to them at: hello@mule-creative.co.uk

Data collection via cookies

Mule Creative may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site’s operation. We will not collect personal data about you using cookies outside of this purpose.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Data usage

Mule Creative will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We will also use your data to tell you about changes to the site, new information and services offered by Mule Creative that we think you will find valuable. You can choose not to receive this information by sending an email to us at hello@mule-creative.co.uk with the subject ‘No further Mule Creative information’.

Data usage links to external websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, Mule Creative cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data collection via Facebook Pixels (Meta)

We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Data collection via Third Parties

We use third party analytics providers, including Google, and others, to collect information about the usage of our website and enable us to improve how the website work.  The information allows us to see the overall patterns of usage on the website, helps us record any difficulties you have with the website, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimise ad performance.  Google Analytics use cookies and other similar technologies to collect information about the usage of our website and to report trends to us, without storing any personal data on external third-party analytics provider platforms.

Personal data retention

Mule Creative will only retain submitted data for the duration of any enquires, projects or ongoing retainers. If an enquiry leads to nothing, a pitch is lost or a retainer is cancelled we will only retain publically accessible information for future communications.

This Privacy Policy was updated 23 February 2023.